The candidate will be a member of the critical Risk Management team which is responsible for maintaining & providing a safe and secure environment to the customers of Games24x7 while playing and transacting on our online rummy product, www.rummycircle.com. The member of this team will be working with some highly experienced professionals in online Risk Management and Fraud Control. He will work on state of the art fraud detection and risk management systems designed specifically for a very unique business and with only such company in India.
The candidate will be broadly responsible for account validations and investigations, withdrawal verification and for processing limit increase requests of the customers, in line with the risk and responsible play processes at Games 24x7. The incumbent's typical responsibilities will be broadly but not limited to below activities:
- Investigating players accounts for suspected fraudulent activity and ensure all processes, work-flow and guidelines are followed.
- Verification of player authenticity by validating various details on player accounts.
- Investigating suspicious withdrawal requests for any fraudulent activity and take appropriate action in line with the operating procedures.
- Processing limit increase requests from players.
- Handling all customer communication related to account verifications and responsible play features.
Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back
Role: Associate/Senior Associate -(NonTechnical)