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Associate - Risk & Payments

- 3 YearsMumbai

Posted: 6 days ago

Job Description

The candidate will be a member of the critical Risk Management team which is responsible for maintaining & providing a safe and secure environment to the customers of Games24x7 while playing and transacting on our online rummy product, The member of this team will be working with some highly experienced professionals in online Risk Management and Fraud Control. He will work on state of the art fraud detection and risk management systems designed specifically for a very unique business and with only such company in India.

The candidate will be broadly responsible for account validations and investigations, withdrawal verification and for processing limit increase requests of the customers, in line with the risk and responsible play processes at Games 24x7.

The incumbent's typical responsibilities will be broadly but not limited to below activities:

  • Investigating players accounts for suspected fraudulent activity and ensure all processes, work-flow and guidelines are followed.
  • Verification of player authenticity by validating various details on player accounts.
  • Investigating suspicious withdrawal requests for any fraudulent activity and take appropriate action in line with the operating procedures.
  • Processing limit increase requests from players.
  • Handling all customer communication related to account verifications and responsible play features.

Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Desired skills & experience:

  • Any graduate (Engineers are not preferred)
  • 0-3 years of experience in any analytical or semi-analytical role, preferably in risk/fraud prevention/payments roles in online domain. Freshers shall be considered, provided they have excellent communication and analytical skills.
  • Should be analytical and methodical in approach.
  • Attention to details and an investigative bent is desired.
  • Excellent oral and written communication skills in English. 
  • Comfortable communicating with customers over phone and through email.
  • Knowledge of a South Indian language preferably Telugu would be an added advantage.
  • Good team player
  • Ability to work and deliver in a fast paced environment, with tight deadlines.
  • Should be willing to work in rotational shifts, including night shift. Only male candidates are thus, requested to apply.

Company Profile

Play Games24x7 P.Ltd
Games 24x7 is the first online company to bring games of skill with cash prizes to the large, yet underserved Indian market in a fun, lighthearted and friendly setting. India’s rich history and culture of games and the rapid growth of the Internet has presented us with a unique opportunity – the opportunity to bring to people across India games they have always loved and enjoyed, but don’t necessarily find the time or the friends to play with anymore. Competition, the joy of success and social connectivity form the backbone of our product. We kicked off this ambitious journey in 2009 with India’s most popular card game – Rummy. Today, we are India’s largest online rummy site( and millions of players visit us every month to play for free and for cash prizes. We are funded jointly by international venture capitalists and a hedge fund that has made significant investments in the past in some of the most successful Internet companies in India.
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Contact Details

Recruiter Name:Ankita / Sarita

Contact Company:Play Games24x7 P.Ltd