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Associate - Retention Operations

1 - 2 YearsMumbai

Posted: 60 days ago

Job Description

Position Title: Associate Retention Operations

Position/Role Description

As an Operations Associate, you will be focused on operational aspects of running retention campaigns, working to help us provide an amazing experience to each and every player on Games24x7. In addition, you will also work on basic analysis of changes in key metrics.

General Accountabilities/Job Responsibilities

  • Create and monitor online promotional campaigns
  • Ensuring all promotions related details are accurately published on the website/app
  • Ensuring that the communication sent to players is correct and timely
  • Identify potential problems in player journey
  • Track and monitor popularity and performance of various promotional tournaments and bonuses and promptly escalate any issues
  • Investigate drivers of changes in key metrics.
  • Creating of all promotional offer codes and player specific messages with 100% accuracy
  • Work closely with the customer support team and make sure that all issues related to marketing campaigns or other promotions should be resolved

Job Specifications

  • 1-2 years of experience in operations or similar fields
  • Strong attention to detail most important
  • Ability to work under pressure
  • The ability to work under minimal supervision, independently and/or as a member of a team
  • Good written and verbal communication skills
  • Ability to solve complex problems quickly, inventively and resourcefully
  • Good working knowledge of computers and the Internet; strong ability to develop new skills
  • Avid Internet User, with strong inclination towards new technologies
  • Quick learning ability, initiative and creativity
  • Highly motivated and energetic team player, with excellent interpersonal skills
  • Must be willing to work in shifts between 8 AM and 10 PM only
Location : Mumbai

Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Play Games24x7 P.Ltd
Games24x7 is the first online company to bring games of skill with cash prizes to the large, yet underserved Indian market in a fun, lighthearted and friendly setting. India’s rich history and culture of games and the rapid growth of the Internet has presented us with a unique opportunity the opportunity to bring to people across India games they have always loved and enjoyed, but don't necessarily find the time or the friends to play with anymore. Competition, the joy of success and social connectivity form the backbone of our product. We kicked off this ambitious journey in 2009 with India's most popular card game – Rummy. Today, we are India's largest online rummy site( and millions of players visit us every month to play for free and for cash prizes.
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Contact Details

Contact Company:Play Games24x7 P.Ltd